Delivery

Delivery in Europe

Home delivery via COLISSIMO with signature in 3 to 4 working days*. Delivery via UPS in 24 to 72 working hours*. In case of preorder restock estimated delivery dates for your shoes are indicated on the product sheet of the item!

International delivery

Home via UPS with signature in 3 to 4 business days*. In case of preorder restock estimated delivery dates for your shoes are indicated on the product sheet of the item!

My order is late

Your order should have been delivered some time ago, but you have not received anything. There are two possible reasons for this :

My package is indicated "delivered" but I did not received anything

The Colissimo is delivered by La Poste in two to three working days. It is delivered against deposit of signature at the delivery address indicated in your order summary (online in the information on your orders after logging into your account or in

My package appears to be lost or stolen

If your package appears to be lost or stolen, we invite you to contact our Customer Service by email at [email protected]. Our team will quickly contact the carrier to initiate the necessary procedures. Please be sure to specify the Nomasei order num

Is my order stuck in customs?

Most of the time, packages only take a few days to clear customs. However, if the delay seems anormally long, write us so that we can do what is necessary and unblock the shipment of your package.

I need to change my shipping address

You can still change your shipping address as long as the order has not been shipped. We simply invite you to notify us of the change by email at [email protected]. Once the order has been shipped, we unfortunately no longer have control over your sh

I am not at home when my package is delivered

In case you have chosen Colissimo the parcel is delivered at home, if you are not at home when the letter carrier or the deliveryman passes by, a notice of passage is left in your mailbox. This card indicates the time and day of passage as well as th

Shipping costs by geographic area

Depending on the country you are in, shipping costs may vary. Europe (EU zone) : The shipping costs with Colissimo are offered in case your order exceeds 495 euros. Below this price, shipping costs are charged to the customer between 12 and 19 euros

Delivery times according to geographical areas

We transmit your order to our preparation teams as soon as it is validated every day at the end of the day and give your package to the carrier you have chosen. Any order placed before 3pm, excluding sales and special operations, is therefore prepare

What about my delivery with Brexit?

You pay VAT at the time of your purchase. You may be charged additional fees by the carrier at the time of delivery. These fees and formalities are the responsibility of the customer/recipient. They are to be paid to the carrier at the time of delive

Delivery methods offered

We offer the following delivery methods: