Home delivery via COLISSIMO with signature in 3 to 4 working days*. Delivery via UPS in 24 to 72 working hours*. In case of preorder restock estimated delivery dates for your shoes are indicated on the product sheet of the item!

Home delivery via COLISSIMO with signature in 3 to 4 working days*.Delivery via UPS in 24 to 72 working hours*.In case of preorder restock estimated delivery dates for your shoes are indicated on the product sheet of the item!

Delivery in Europe

Home via UPS with signature in 3 to 4 business days*. In case of preorder restock estimated delivery dates for your shoes are indicated on the product sheet of the item!

Home via UPS with signature in 3 to 4 business days*.In case of preorder restock estimated delivery dates for your shoes are indicated on the product sheet of the item!

International delivery

Your order should have been delivered some time ago, but you have not received anything. There are two possible reasons for this :

Your order should have been delivered some time ago, but you have not received anything. There are two possible reasons for this :<ul><li>We are facing unforeseen production and/or shipping issues. Nomasei is still a young company that operates mostly manually, so it is possible that your order will be affected despite our efforts. However, if this is the case, we will make sure to send you an email to let you know. Please check your inbox and/or your spam as quite often our emails end up in junk mail.</li><li>In case you have not received any email, you can contact us at <a href="mailto:hello@nomasei.com">hello@nomasei.com</a>. We will investigate the problem and get back to you quickly. Remember to check your spam in case our email does not appear in your inbox.</li></ul>

My order is late

Please send us an e-mail to hello@nomasei.com, an agent will get back to you as soon as possible to give you more information. In the case you order have been send in Colissimo, it is delivered by La Poste in two to three working days. It is delivere

Please send us an e-mail to <a data-fr-linked="true" href="mailto:hello@nomasei.com,">hello@nomasei.com,</a> an agent will get back to you as soon as possible to give you more information.In the case you order have been send in Colissimo, it is delivered by La Poste in two to three working days. It is delivered against deposit of signature at the delivery address indicated in your order summary (online in the information on your orders after logging into your account or in your order registration email that is sent to you just after your order validation).In case of absence, the Post Office will leave you a notice of passage indicating the conditions of withdrawal of your package. The time to withdraw your package is generally 15 days.You may encounter different situations:<ul><li>If your package is announced &quot;returned to sender&quot;, our customer service will contact you within 3 working days after receipt of the package to return it to you in better conditions or to understand the reason for the cancellation.</li><li>If your parcel is &quot;pending at the Post Office&quot;, bring your Colissimo number and your identity card to collect the parcel at the indicated agency.</li><li>If you have not received your Colissimo after 5 days and no notice of passage has been left: check the status of your package on the website <a href="http://www.coliposte.net/">www.coliposte.net</a> and contact us on <a href="mailto:hello@nomasei.com">hello@nomasei.com</a>.</li></ul>

My package is indicated "delivered" but I did not received anything

If your package appears to be lost or stolen, we invite you to contact our Customer Service by email at hello@nomasei.com. Our team will quickly contact the carrier to initiate the necessary procedures. Please be sure to specify the Nomasei order num

If your package appears to be lost or stolen, we invite you to contact our Customer Service by email at <a href="mailto:hello@nomasei.com">hello@nomasei.com</a>. Our team will quickly contact the carrier to initiate the necessary procedures.Please be sure to specify the Nomasei order number for a quick processing of your request!

My package appears to be lost or stolen

Most of the time, packages only take a few days to clear customs. However, if the delay seems anormally long, write us to hello@nomasei.com so that we can do what is necessary and unblock the shipment of your package.

Most of the time, packages only take a few days to clear customs. However, if the delay seems anormally long, write us to <a href="mailto:hello@nomasei.com">hello@nomasei.com</a>&#xA0;so that we can do what is necessary and unblock the shipment of your package.

Is my order stuck in customs?

You can still change your shipping address as long as the order has not been shipped. We simply invite you to notify us of the change by email at hello@nomasei.com. Once the order has been shipped, we unfortunately no longer have control over your sh

You can still change your shipping address as long as the order has not been shipped. We simply invite you to notify us of the change by email at <a data-reactroot data-token-index="1" href="mailto:hello@nomasei.com" id="isPasted" rel="noopener noreferrer" style="cursor:pointer;color:inherit;word-wrap:break-word;text-decoration:inherit;" target="_blank">hello@nomasei.com</a>. Once the order has been shipped, we unfortunately no longer have control over your shipping address.

I need to change my shipping address

In case your order is shipped with Colissimo the parcel is delivered at home, if you are not at home when the letter carrier or the deliveryman passes by, a notice of passage is left in your mailbox. This card indicates the time and day of passage as

In case your order is shipped with Colissimo the parcel is delivered at home, if you are not at home when the letter carrier or the deliveryman passes by, a notice of passage is left in your mailbox. This card indicates the time and day of passage as well as the post office in which you can withdraw the parcel. You must go to the post office indicated with the notice of passage left by the letter carrier and an identity card to withdraw it. In the case your order is shipped with UPS the parcel is delivered at home, if you are not at home when the letter carrier or the deliveryman passes by, a notice of passage is left in your mailbox, and a next attempt will be scheduled. If you are still unable to attend, the parcel will be returned to us.

I am not at home when my package is delivered

We transmit your order to our preparation teams as soon as it is validated every day at the end of the day and give your package to the carrier you have chosen. Any order placed before 3pm, excluding sales and special operations, is therefore prepare

We transmit your order to our preparation teams as soon as it is validated every day at the end of the day and give your package to the carrier you have chosen. Any order placed before 3pm, excluding sales and special operations, is therefore prepared and shipped on D+1 or D+2, except on Saturdays, Sundays and holidays.<ul><li>In France (via Colissimo) : 72 hours from dispatch from Monday to Saturday.</li><li>In Europe (via Colissimo) : 5 to 8 working days after your order is shipped.</li><li>Outside the EU (via UPS) : 14 to 21 working days after your order is shipped. However, the delivery time may vary depending on the delivery time of the local post office. We decline any responsibility as for the lengthening of the delivery periods because of the conveyor.</li></ul>

Delivery times according to geographical areas

You pay VAT at the time of your purchase. You may be charged additional fees by the carrier at the time of delivery. These fees and formalities are the responsibility of the customer/recipient. They are to be paid to the carrier at the time of delive

You pay VAT at the time of your purchase. You may be charged additional fees by the carrier at the time of delivery.These fees and formalities are the responsibility of the customer/recipient. They are to be paid to the carrier at the time of delivery. You are responsible for paying all government taxes, administrative fees and customs duties charged by a carrier when you use the website or make a purchase.

What about my delivery with Brexit?

We offer the following delivery methods:<ul><li>Delivery in Colissimo with signature or in relay colis for France and Europe.</li><li>For the international, standard delivery with UPS.</li></ul>

Delivery