Customer support

<p id="isPasted">If your parcel gets stuck in customs, please contact us at <a data-fr-linked="true" href="mailto:hello@nomasei.com" id="isPasted">hello@nomasei.com</a>.</p>

If your parcel gets stuck in customs, please contact us at hello@nomasei.com.

What about my delivery with Brexit?

Delivery

Orders

Delivery in Europe

International delivery

Delivery times according to geographical areas

My order is late

My package is indicated "delivered" but I did not received anything

My package appears to be lost or stolen

Is my order stuck in customs?

I need to change my shipping address

I am not at home when my package is delivered

Refund policy

Delay of refund

How to make a return

Return a defective item

Return label missing from package

Return and refund policy

How do I make an exchange?

Exchanges policy

I need an order confirmation / tracking number

What is pre-ordering?

Order

How are determined the price of your shoes?

Why are there stock shourtages ?

What are our eco-responsible commitments?

Why the name Nomasei?

Do you have a store ?

The brand

IL DIVO

WHISPER

ARIA & TWIST

Boots and booties

ADORA

BAGHERA

VENUS

BIRDIE

TAXI

OLYMPE

FELICITA

Sandals

NONO

TRENCH

Loafers and flats

Sizing advice

FR / UK / US

Size correspondence sheet

Products

What discount codes can I take advantage of ?

Maintain your shoes

Discounts

How can I guarantee the good quality of my shoes in time ?

Can the shoes be repaired ?

What about my delivery with Brexit?Updated 3 months ago