Customer support

<p>Most of the time, packages only take a few days to clear customs. However, if the delay seems anormally long, write us to <a href="mailto:hello@nomasei.com">hello@nomasei.com</a>&#xA0;so that we can do what is necessary and unblock the shipment of your package.</p>

Most of the time, packages only take a few days to clear customs. However, if the delay seems anormally long, write us to hello@nomasei.com so that we can do what is necessary and unblock the shipment of your package.

Is my order stuck in customs?

Delivery

Delivery in Europe

International delivery

Delivery times according to geographical areas

My order is late

My package is indicated "delivered" but I did not received anything

My package appears to be lost or stolen

I need to change my shipping address

I am not at home when my package is delivered

What about my delivery with Brexit?

Refund policy

Delay of refund

How to make a return

Return a defective item

Return label missing from package

Return and refund policy

How do I make an exchange?

Exchanges policy

I need an order confirmation / tracking number

What is pre-ordering?

Order

How are determined the price of your shoes?

Why are there stock shourtages ?

What are our eco-responsible commitments?

Why the name Nomasei?

Do you have a store ?

The brand

IL DIVO

WHISPER

ARIA & TWIST

Boots and booties

ADORA

BAGHERA

VENUS

BIRDIE

TAXI

OLYMPE

FELICITA

Sandals

NONO

TRENCH

Loafers and flats

Sizing advice

FR / UK / US

Size correspondence sheet

Products

What discount codes can I take advantage of ?

Maintain your shoes

Discounts

How can I guarantee the good quality of my shoes in time ?

Can the shoes be repaired ?

Is my order stuck in customs?Updated a year ago