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Return and refund policy

Refund policy

You have 15 days to request a return and refund if the style you have ordered is not on sale. You can also request a credit note or an exchange. For styles on sale, returns will not be refunded but a credit note will be offered on the website. Return

Delay of refund

We will refund you within 7-20 working days after good receipt and verification of the good condition of your return package by our logistics workshop. You will then receive an email to notify you when the refund has been made. Please allow 24 to 48

How to make a return

You have 15 days from receipt of your order to change your mind and return your items. Please note that items whose soles have been damaged during your fittings will not be refunded. France and Europe: Return postage costs are at our expense. Normall

Return a defective item

If in spite of all our quality controls the shoes you have just received presents a defect at the reception of the parcel, you have the possibility to contact us directly via email at [email protected] to obtain a repair. The defective item will then

Return label missing from package

Normally your package will be delivered with the prepaid return slip. If this is not the case you can write to [email protected] to receive it.