Return and refund policy
Refund policy
You have 15 days to request a return and refund if the style you have ordered is not on sale. You can also request a credit note or an exchange. For styles on sale, returns will not be refunded but a credit note will be offered on the website. Return
Delay of refund
We will refund you within 7-20 working days after good receipt and verification of the good condition of your return package by our logistics workshop. You will then receive an email to notify you when the refund has been made. Please allow 24 to 48
How to make a return
If you wish to make an online return:. Please click on this link: https://nomasei.com/a/return to obtain your return label. If you wish to make a return at the showroom:. You can make your return in person at the showroom located at 25 Boulevard Pois
Return a defective item
If in spite of all our quality controls the shoes you have just received presents a defect at the reception of the parcel, you have the possibility to contact us directly via email at [email protected] to obtain a repair. The defective item will then