How to make a returnUpdated a year ago
You have 15 days from the receipt of your order to change your mind and return your items. Please note that the pieces whose sole was damaged during your fittings will not be refunded. You just have to contact us by mail to get the return label at the following address, (check your spam), or by Whatsapp at +33 7 77 85 97 50.
Regarding the return costs:
France and Europe: The return shipping costs are at our charge. Normally your package will be delivered with the prepaid return slip. If this is not the case, you can write to [email protected] to receive it, specifying the order number. For any request made after Friday evening, you will receive an answer the following Monday because of the weekend.
Please note that your return form is essential for the identification of your parcel, and for the good process of your refund.
Once your package is received, your refund will be made within 10 working days, you will be informed by email.
International: You are responsible for the return shipping costs.