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How to make a returnUpdated 15 days ago

You have 15 days from receipt of your order to change your mind and return your items. Please note that items whose soles have been damaged during your fittings will not be refunded. 


France and Europe: Return postage costs are at our expense. Normally your parcel will be delivered with a QR code to obtain your free returns voucher. If this is not the case, you can also use this link: https://returns.bigblue.co/nomasei 


Your returns voucher is essential for identifying your parcel and ensuring that your refund is processed correctly.


Once your parcel has been received, your refund will be processed within 7 to 20 working days. You will be informed by email.


International: We are responsible for return shipping costs. All you need to do is request your returns slip from [email protected]


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