All orders placed before midnight, excluding weekends, special operations, are sent to preparation the next day. We send you an email as soon as your package is shipped with a link allowing you to track the delivery of your package. This e-mail is an

All orders placed before midnight, excluding weekends, special operations, are sent to preparation the next day.We send you an email as soon as your package is shipped with a link allowing you to track the delivery of your package. This e-mail is an order confirmation.

I need an order confirmation / tracking number

Pre-ordering is part of our ambition to minimize our carbon footprint. By pre-ordering, it is you who validates the product. However, this system implies a bit of waiting on the customer side, as you may wait several weeks or months before receiving

Pre-ordering is part of our ambition to minimize our carbon footprint. By pre-ordering, it is you who validates the product.However, this system implies a bit of waiting on the customer side, as you may wait several weeks or months before receiving your shoes. At Nomasei, we differentiate between pre-ordering and restocking:<ul><li>Pre-order: pre-order is only open to customers for a limited period of time. The stock is not yet produced, as production will depend on the number of customers who pre-order. The pre-order is particularly useful for us to test new models. If the test is positive, we will integrate the new model in the timeless catalog.</li><li>Reordering: during a reordering, the production is already in progress. The pre-order is then opened so that the customers can reserve their pair.</li></ul>We advise our customers who wish to purchase a product out of stock to register on the waiting lists of timeless models, as it will allows us to evaluate the possibility of restocking by indicating whether the product is in demand.

What is pre-ordering?

Customer support

Order

Delivery in Europe

International delivery

My order is late

My package is indicated "delivered" but I did not received anything

My package appears to be lost or stolen

Is my order stuck in customs?

I need to change my shipping address

I am not at home when my package is delivered

Shipping costs by geographic area

Delivery times according to geographical areas

What about my delivery with Brexit?

Delivery methods offered

Delivery

Delay of refund

How to make a return

Return a defective item

Return label missing from package

Return and refund policy

How do I make an exchange?

Exchanges policy

How are determined the price of your shoes?

Why are there stock shourtages ?

What are our eco-responsible commitments?

Why the name Nomasei?

Do you have a store ?

The brand

IL DIVO

PALOMINO

ARMADA

WHISPER

ARIA & TWIST

Boots and booties

ADORA

BAGHERA

VENUS

BIRDIE

LANOTTE

TAXI

OLYMPE

FELICITA

Sandals

LIDO

NONO

TRENCH

Loafers and flats

Sizing advice

FR / UK / US

Size correspondence sheet

Products

What discount codes can I take advantage of ?

Maintain your shoes

Discounts

How can I guarantee the good quality of my shoes in time ?

Can the shoes be repaired ?