Customer support

<p id="isPasted">All orders placed before midnight, excluding weekends, special operations, are sent to preparation the next day.</p><p>We send you an email as soon as your package is shipped with a link allowing you to track the delivery of your package. This e-mail is an order confirmation.</p>

All orders placed before midnight, excluding weekends, special operations, are sent to preparation the next day. We send you an email as soon as your package is shipped with a link allowing you to track the delivery of your package. This e-mail is an

I need an order confirmation / tracking number

Order

Delivery in Europe

International delivery

My order is late

My package is indicated "delivered" but I did not received anything

My package appears to be lost or stolen

Is my order stuck in customs?

I need to change my shipping address

I am not at home when my package is delivered

Shipping costs by geographic area

Delivery times according to geographical areas

What about my delivery with Brexit?

Delivery methods offered

Delivery

Refund policy

Delay of refund

How to make a return

Return a defective item

Return label missing from package

Return and refund policy

How do I make an exchange?

Exchanges policy

What is pre-ordering?

How are determined the price of your shoes?

Why are there stock shourtages ?

What are our eco-responsible commitments?

Why the name Nomasei?

Do you have a store ?

The brand

IL DIVO

WHISPER

ARIA & TWIST

Boots and booties

ADORA

BAGHERA

VENUS

BIRDIE

TAXI

OLYMPE

FELICITA

Sandals

NONO

TRENCH

Loafers and flats

Sizing advice

FR / UK / US

Size correspondence sheet

Products

What discount codes can I take advantage of ?

Maintain your shoes

Discounts

How can I guarantee the good quality of my shoes in time ?

Can the shoes be repaired ?

I need an order confirmation / tracking numberUpdated 2 years ago