Customer support

<p>At Nomasei, we are committed to offering shoes that respect the planet and generate a positive impact. You can view our detailed <a data-reactroot data-token-index="1" href="https://us.nomasei.com/pages/our-commitments" id="isPasted" rel="noopener noreferrer" style="cursor:pointer;color:inherit;word-wrap:break-word;text-decoration:inherit;" target="_blank"><span style="border-bottom:0.05em solid;border-color:rgba(55,53,47,0.4);opacity:0.7;">commitments</span></a> directly on the dedicated page of our website.</p>

At Nomasei, we are committed to offering shoes that respect the planet and generate a positive impact. You can view our detailed commitments directly on the dedicated page of our website.

What are our eco-responsible commitments?

The brand

Delivery in Europe

International delivery

Delivery times according to geographical areas

My order is late

My package is indicated "delivered" but I did not received anything

My package appears to be lost or stolen

Is my order stuck in customs?

I need to change my shipping address

I am not at home when my package is delivered

What about my delivery with Brexit?

Delivery

Refund policy

Delay of refund

How to make a return

Return a defective item

Return label missing from package

Return and refund policy

How do I make an exchange?

Exchanges policy

I need an order confirmation / tracking number

What is pre-ordering?

Order

How are determined the price of your shoes?

Why are there stock shourtages ?

Why the name Nomasei?

Do you have a store ?

IL DIVO

WHISPER

ARIA & TWIST

Boots and booties

ADORA

BAGHERA

VENUS

BIRDIE

TAXI

OLYMPE

FELICITA

Sandals

NONO

TRENCH

Loafers and flats

Sizing advice

FR / UK / US

Size correspondence sheet

Products

What discount codes can I take advantage of ?

Maintain your shoes

Discounts

How can I guarantee the good quality of my shoes in time ?

Can the shoes be repaired ?

What are our eco-responsible commitments?Updated 3 years ago